A 99.9% Server Uptime
The main benefit of constructing your very own cloud website hosting system is that you don’t need to worry about compatibility issues – you set up a specific set of software apps in such a way as to be compatible with a defined set of hardware components. The final outcome is something a lot more stable and dependable, since there are less possible chances of failure. We have set up our cloud hosting system atop tried and trusted hardware parts plus a seriously customized version of SELinux in order to create a really safe home for all your websites.
Because of this, with each of our cloud website hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
If you would like to provide a high–quality hosting service, you can barely depend on the default network configuration in a datacenter. We have set up our own custom network so as to ensure a hypersonic connection speed with the outside world.
And because of this, no matter which datacenters you select: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will take advantage of an assured 99.9% network uptime. And this guarantee is valid for all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re unsatisfied with our services, or if you find them inadequate, or if you decide that you need to have a Linux VPS service instead of a cloud hosting account – you will get a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll retain complete control of your domain names even if you terminate your web hosting account with us.
24/7 Technical Support
We have diligently handpicked each member of our 24x7 support department so that we can provide the best customer support that you can get. Each one of our tech support engineers has lots of years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. Besides, they’re available 24/7 – you will be able to get in touch with them at any time and they’ll get back to you as fast as possible.
Their average support ticket response time is well under twenty minutes, while with many other hosting vendors you need to wait around for days. And we also offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be responded to in under sixty minutes.