Customer Support Channels
A 1–hour Response Guarantee
Giving high–quality support in good time is our high priority, so that we support each cloud website hosting plan with a 1–hour ticket answer guarantee. When you send a ticket or drop a message, our customer support team will do their best to provide the most adequate answer to your issue and to supply you with help in a timely fashion.
A Top–quality Support Service
Our help support service is offered by a crew of knowledgeable professionals who definitely are prepared to react to your issue as quickly as possible. It is easy to make contact with the tech support staff by opening a help and support ticket from your Site Control Panel or by submitting us an e–mail message. On working days, you can also call us on the telephone or make use of the live chatting option.
An Intuitive Help Section
We have built–in a substantial practical knowledge base into the Control Panel that will help you get hold of useful step–by–step instructions whenever you want. Each area of the Control Panel possesses its own contextual help area featuring a list of how–to content articles. We have also organized educational videos to present you with a much better idea of how to execute any given activity.