Integrated Ticketing System in Cloud Website Hosting
In stark contrast to what you may find with numerous other web hosting companies, the support ticket system that we are using with our cloud website hosting is part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to memorize different log-on names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, if you’ve got a query or experience a challenge, you can touch base with our customer support engineers instantly. Our system comes with a clever search mechanism. This implies that even in case you’ve opened an enormous number of tickets through the years, you will be able to find the one that you need with no effort. Moreover, you can see knowledge base instructions for solving commonly encountered problems.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more efficient to manage everything from a single place, which is why we have incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to handle the correspondence with our support staff together with your semi-dedicated account, which suggests that you will not need to remember additional logon credentials for another interface. You will be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files within your account. You can also look through older tickets using a smart search box or take a look at relevant FAQ articles, which provide solutions to commonly faced problems. The integrated ticketing system is strictly monitored 24-7-365 with the maximum response time being just one hour, so there’ll always be someone to help you out.