A live chat is among the ways of communication supplied by some website hosting suppliers as part of their support services. Determined by the provider, the chat can be used for pre-sales, billing and/or technical support. This way of contact is quicker compared to a support ticket and it'll make it less likely to misunderstand or misspell a word compared to a call with an agent. In addition, if the issue that you experience requires some time to be investigated and dealt with, you're able to do something different in the meantime instead of just waiting, like you'd have to do if you call. Also, you can use a live chat assistance service free of cost provided that you have web access even when your hosting provider is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

Along with the telephone and ticket support, we offer live chat support too. You'll be able to get in touch with us every day, including holidays and weekends, and we can give you more details about the cloud website hosting that we offer if you are not a customer yet, or about common and billing questions if you already have an account. Although for solely technical matters you'll need to open a trouble ticket to our technical assistance team, because such matters need extra time to be taken care of, you can still contact us on the live chat for some technical information. For example, we are able to help you set up an e-mail address in your email client or troubleshoot a variety of issues, saving you considerable time. Even when our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, therefore any time you have any kind of questions regarding our Linux semi-dedicated service, you are able to speak with our customer support team at any moment regardless if you have already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and general questions and issues, yet we will assist you with quite a lot of tech questions as well. We can help you choose the optimal plan for your websites if you don't have an account yet, we can reply any kind of billing questions or issues you may have or we can assist you with setting up your new email address on your PC or smartphone - all the abovementioned will be done quickly as our live chat service is available all day long, every day. Every time you want help, you're able to chat with an agent and save considerable time.