If you’re a site owner, a problem could always occur and it doesn’t automatically need to be associated with the web hosting service. For example, something can go wrong when you update a software application or some vital data can be modified or deleted mistakenly. Irrespective of what the nature of the problem might be, you’ll need to contact the respective customer service team and request them to recover a backup or to assist you in fixing the problem that you are encountering. How fast they’ll do that will determine the amount of time that your sites will be offline. For certain websites such as community portals or e-stores, an extended outage duration can often mean lost customers and cash. Therefore, it’s important to use the services of a hosting company that provides not only a very good client support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting offer a 60-minute reply guarantee, which means that regardless of what question or predicament you might have, we will always be there to assist you. Actually, it seldom takes more than half an hour to get a problem solved or a question answered, and this is valid for both sales and technical matters. Our support team members will be at your service 24x7, even on weekends and national holidays, which implies that you’ll obtain immediate help anytime you need it. We know how invaluable time can be, so by the time we answer your email or ticket, we will have probed into the issue and, if we haven’t figured out a solution, we’ll give you more info on what you have to do on your end – if the circumstances require this. With our support services, you can be certain that there will be someone to help you instantaneously, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we understand how essential it is to receive quick assistance, we promise that you won’t ever need to wait around for more than one hour to receive a response to any support ticket that you send through your semi-dedicated server CP. As it is, you will rarely have to wait for more than 20 to 30 minutes and this is valid for any issue regardless of its nature – general, technical or billing. Besides, our technical and client support staff is available to you 24x7, which suggests that even if you post a ticket during legal holidays, you’ll always receive an instant response, which will include the answer to a query, the solution to a complication or the details necessary to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never need to spend a whole day waiting around for an answer like you would with plenty of other companies.