If you've ever had a cloud website hosting account before or you've dealt with any kind of online service, you're probably well aware from your own experience that for some things it's better to consult with a live person over the phone than to exchange support tickets or emails. If you want to learn more about a particular service before you decide to buy it or if something small has to be made, for instance, it will be easier and a lot faster to get it done real-time. When you have the option to get hold of representatives by phone, it's very likely that you're working with a real web hosting provider, not just a reseller. The level of support that you'll get on the phone differs between different providers - from very general matters to expert technical support. Usually the majority of providers offer pre-sales assistance and first level phone support, while more complicated tech matters are handled through email or tickets.

Phone Support in Cloud Website Hosting

We know that having the option to consult with a live consultant is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you'll be able to get in touch with us on the phone for 14 hours a day. If you consider acquiring one of our cloud website hosting, for example, you can phone us and find out more about our services prior to ordering to ensure that we match all system requirements for your web sites. Following your order, you'll be able to contact us about all the sales or billing difficulties you may experience, or receive any general or basic technical information you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will make it easier to monitor the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hours per day as a part of the support services for each semi-dedicated server package that we offer. Considering the fact that some issues are more difficult and time-consuming, you'll have to open a support ticket if you come across such an issue, but for all the general, billing or small-scale technical issues you can always phone us and we will help you immediately so as to save you the time you will need to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your internet sites on our top-notch cloud platform or you are able to get any other general information about our semi-dedicated solutions. We now have local phone numbers in the United States, the United Kingdom and Australia as well as a global number, which means that you will be able to call the one which is closer to your region.